Terms & Conditions
Terms & Conditions
PATIENT ADVOCACY
Should you have a complaint about the quality of our service we encourage you to bring it to our attention as soon as possible. Kauri HealthCare maintains an active consumer complaint process alongside our clinical and organisation quality and risk processes. You may lodge your complaint by
contacting any of our staff. Kauri HealthCare supports the promotion and protection of the rights of health and disability consumers. Therefore should your complaint not be satisfactorily resolved we encourage you to contact the Health and Disability Advocacy service, by contacting them on 0800 555 050 or by emailing advocacy@hdc.org.nz.
The Health and Disability Commission website at www.hdc.org.nz
has further information on your rights as a health consumer. The service aims to assist consumers to achieve consumer-centred health and disability services and resolution of complaints. Independence, accessibility, confidentiality and ethical practices are key components of the services.
HEALTH INFORMATION PRIVACY STATEMENT
We adhere to the following Central Primary Health Organisation Health Information Privacy Statement. In acknowledging you have read and agree with
the Health Information Privacy Statement you confirm that you understand the following.
Access to my health information
I have the right to access (and have corrected) my health information under Rules 6 and 7 of the Health Information Privacy Code 1994.
Visiting another GP Practice
If I visit another GP who is not my regular GP I will be asked for permission to share information from the visit with Kauri HealthCare. If I have a High User Health Card or Community Services Card and I visit another GP who is not my regular GP, he/she can make a claim for a subsidy, and Kauri HealthCare will be informed of the date of that visit. The name of the GP I visited and the reason(s) for the visit will not be disclosed unless I give my consent.
Patient Enrolment Information
The information I have provided on the Patient Enrolment Form will be:
- held by Kauri HealthCare
- used by the Ministry of Health to give me a National Health Index (NHI) number, or update any changes
- sent to the Central Primary Health Organisation and Ministry of Health to obtain subsidised funding on my behalf
- used to determine eligibility to receive publicly-funded services. Information may be compared with other government agencies but only when permitted under the Privacy Act.
Health Information
Members of my health team may:
- add to my health record during any services provided to me and use that information to provide appropriate care
- share relevant health information to other health professionals who are directly involved in my care.
Audit
In the case of financial audits, my health information may be reviewed by an auditor for checking a financial claim made by Kauri HealthCare, but only according to the terms and conditions of section 22G of the Health Act (or any subsequent applicable Act). I may be contacted by the auditor to check that services have been received. If the audit involves checking on health matters, an appropriately qualified health care practitioner will view the health records.
Health Programmes
Health data relevant to a programme in which I am enrolled (e.g. Breast Screening,
Immunisation, Diabetes) may be sent to the Central Primary Health Organisation or the external health agency managing this programme.
Other Uses of Health Information
Health information which will not include my name but may include my National Health Index Identifier (NHI) may be used by health agencies such as the District Health Board, Ministry of Health or Central Primary Health Organisation for the following purposes, as long as it is not used or published in a way that can identify me:
- health service planning and reporting
- monitoring service quality payment.
Research
My health information may be used for health research, but only if this has been approved by an Ethics Committee and will not be used or published in a way that can identify me.
Except as listed above, I understand that details about my health status or the services I have received will remain confidential.
TERMS OF SERVICE
Our standard consultation fees are available upon request and maybe adjusted from time to time.
Our fees are GST Inclusive and take into account the following factors:
a) the time spent;
b) the complexity of treatment
c) the cost of materials, equipment, staff and overheads
d) funding available from the government, public and other sources
1. We require payment of our fees immediately after your consultation or service provided. We accept debit and credit cards, paywave and payment by cash and cheques.
2. If payment is not made immediately, we will invoice you and may charge you an administration fee for doing so. Your account may be sent to a debt collection agency if not fully paid within 30 days. We may also:
a) charge you the cost of recovery of the outstanding fees and interest including our legal costs on a solicitor/client basis, any court costs and disbursements, service or collection fees; and / orb) require you to agree to a payment plan, including automatic paymentsc) decline to provide you with further health services - except in the case of an emergency
3. Prices quoted for services may be adjusted from time to time, and the customer agrees to pay any such adjusted price.
4. Any accounts outstanding at month end incur an administration fee of $5.00.5. Interest may be charged on overdue accounts at a rate to be decided by Kauri HealthCare.6. No goods supplied by Kauri HealthCare may be returned for credit.7. Supply of goods for personal use will be covered by the Consumer Guarantees Act.8. In this document:
a) “You” means any patient of Kauri HealthCare andb) We”, “Us” and “Our” means Kauri HealthCare
9. You authorise us to:
a) make enquiries with any previous medical practitioners and health professionals you may have engaged regarding your medical history and you authorise disclosure by those people to usb) send you information about how we may assist you by providing other medical or healthservices to youc) make enquiries with from time to time with credit agencies regarding your credit history and to release information from time to time to the extent where necessary for the purpose of making such enquiries (and you authorise disclosure by those agencies to us);d) disclose any information about you for the purpose of instructing other persons including a debt collecting agency to recover any outstanding fees from you; and
10. You acknowledge that:
a) All services may attract a fee unless clearly stated otherwise; andb) you remain liable for all fees, costs and disbursements (e.g. laboratory testing) charged by us for the services provided notwithstanding that these may be recoverable by us from a thirdparty (e.g. insurance providers)