ManageMyHealth™ is a website for you; it uploads your information from our computer to a secure web server. It is a place where you can access your health information online, it’s easy and confidential. We fully support the concept of a patient held electronic health record. For us, it is a way to receive secure electronic messages from you, which will help us manage the day to day running of Kauri HealthCare.

THIS IS A NON-URGENT SERVICE. PLEASE DO NOT USE MANAGEMYHEALTH™ TO COMMUNICATE ACUTE SERIOUS PROBLEMS TO YOUR DOCTOR. PLEASE PHONE 111 IN THE CASE OF AN EMERGENCY OR US ON (06) 357 4424 FOR ADVICE ON URGENT MATTERS.

We encourage you to use the Request Prescription service. This service is only available for

medications you are on long term. Please note you must collect the script from our reception and to pay for this service at that time. We will send you a ManageMyHealth™ email once your request has been processed. Please allow two working days.

We would like to use ManageMyHealth™ as one of the ways of notifying you of your test results. We also use texting and telephone. When we file a result you will be sent an email saying your record has been updated. We recommend you do not switch off the automatic notification box in your inbox setup, so you can receive these messages. Your 'Lab Results' section in the 'Health Summary' option will have your results. One column has your doctor’s comments on the test. For more detail click the blue 'i' button. Please read your doctor's comments and take any action recommended. If there are serious abnormalities we will endeavour to contact you through other channels, including phone and letter.

By agreeing to use this service you agree to pay the associated fee within 7 days after the

consultation is completed. Your doctor or recipient of your request has sole discretion as to when a consultation is completed and billed. For queries or complaints please contact Kauri HealthCare. This service is not intended to replace face-to-face consultations. We will respond to your request within two working days. The advice provided by your doctor is limited by the information you provide and the information we already have in our records. If your request is too complex you may be asked to make an appointment for a consultation.

If you see incorrect information in the Health Summary, please contact Kauri HealthCare so we can correct the information.

All standard appointments are 15 minutes and will incur a standard consultation fee which is to be paid on the day of appointment. We will send you a ManageMyHealth™ email once your

appointment has been accepted.

Cancellations must be made at least one working day before the confirmed appointment. Failure to attend the appointment or cancellations within 24 hours of the appointment will incur a fee. If you require an appointment with the nurse or a longer appointment, please phone the practice on 06 357 4424.