Principles of Care Model
Our Principles of Care
We believe you want to be as well as possible, regardless of what health challenges you may face, and our aim is to support you in this.
This means:
Patient-centred Care: We aim to make your health, individuality and safety our priority.
Relational Care: Most of your health support will be provided by a small number of people who will consider you their priority. Mostly, this means the GPs, Nurse practitioner, Registered Nurses and Health Care Assistant in your Pod.
Integrated Care: At Kauri HealthCare we are creating a network of health services that is larger and better connected than traditional general practice. These services are integrated with your primary health team in your Pod. Your team will work with these services and coordinate your health care so that you have contact with the person or people who are best suited to support your optimal health.
Flexible Care: Whether you prefer to get in touch with us electronically, by phone or by popping in to the Health Centre we welcome your contact. Our aim is to make caring for your health as easy as possible for you. This includes offering you, when appropriate, ‘virtual consultations’ by phone, text or email, to provide you with health care wherever you are, and forward planning to ensure your contact with us, no matter for how long, is as effective and efficient as we can possibly make it for you.
Responsive Care: We aim to respond to your health need in the time and with the treatment that are appropriate to the urgency and seriousness of your condition. We have created Hub care for urgent and emergency treatments, and your Pod care GPs and Nurse Practitioners have ‘urgent’ appointments for health issues where their knowledge of you and your health will allow better care.
Planned Care: As well as responding to your contact, we will encourage you to attend for planned health assessments and reviews to support you in staying as healthy as possible.
Quality Care: We are continually reviewing our policies, protocols and systems, and we welcome your feedback. As individual health care providers we are all committed to ongoing education and training so that we are always updating our knowledge and skills. We support each other in this and we are supported by the other health professionals in our integrated health care services.